FAQ

Where are you based?

We are based in West Yorkshire, UK.

How can I contact you?

Feel free to email our team members at info@mytresore.com, and you can expect a response within 24 hours.

Will you restock sold out items?

Certain items may be restocked periodically, while others are highly exclusive and may not be replenished once sold out. We recommend monitoring our social media platforms and subscribing to our newsletter to stay updated on restock notifications for these specific items.

Which countries do you ship to?

We currently only ship to the UK.

I haven't received my order yet, what should I do?

Please don't hesitate to reach out to our team members at info@mytresore.com, and they will gladly provide you with updates on your order.

What are your return conditions?

Our return policy allows you to return the product for any reason. You have the freedom to open the package and inspect the contents, but the product must be returned to us within 14 days of receiving it in unused condition. It is important to return the product with all original packaging, price labels, and any other included items, ensuring they have not been altered or tampered with.

My order has arrived damaged, what should I do?

If you have any concerns or issues, please reach out to our team members at info@mytresore.com, and we will promptly assist you in resolving them.

I want to return something, what should I do?

You are welcome to return any item within 14 days of the delivery date, provided it is unworn, undamaged, and in its original packaging. However, please note that earrings cannot be returned due to hygienic reasons.

How soon will i get my refund?

After we receive and examine your returned item, we will send you an email notification confirming its receipt. We will also inform you whether your refund has been approved or rejected. If your refund is approved, it will be processed and automatically applied to your original method of payment.

I have placed an order during the sale, can I return my order?

Please note that all orders placed during a sale are considered final and, as a result, cannot be returned.